Refund Policy

This refund policy is applicable only in online purchasing transactions.

Since HSEPro online purchasing transaction is offering non-tangible irrevocable services we do not issue refunds once the order is accomplished. As a student you are responsible for understanding this upon purchasing any courses at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the service we supply.

Therefore, we DO honor requests for the refund on the following reasons:

• course training cancellation: due to cancelled classroom training schedule.
• e-learning platform not working: though all the e-learning products are thoroughly tested before release, unexpected errors may occur. Such issues must be emailed to our Support Team at training@hsepro.org. We keep the right to correct the error within 72 hours. If we fail to correct it within 72 hours from the date of the initial notification provided by a Student, the refund will be issued to the Student in full. Student can have a choice of replacement of the course of the same value can be offered.

• Refunds will be done only through the Original Mode of Payment.

Requests for a refund are accepted through direct personal request in our main office, 1204 Office, Creative Tower, Fujairah, UAE within the period of 1 week after the order is placed. You should accompany this request with detailed reasons why you apply for a refund. Please make sure your request does not contradict our course registration Terms and Conditions.